Beachfee’s Return & Refund Policy
At Beachfee, we are dedicated to ensuring your complete satisfaction with every purchase. We take immense pride in the quality of our rugs, mats, chest drawers, and wooden organizers, and we hope you are delighted with your order. However, we understand that sometimes a product may not be exactly what you expected. Our Return & Refund Policy is designed to be fair, transparent, and easy to understand, providing you with peace of mind when you shop with us.
1. Our 30-Day Satisfaction Guarantee
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. We want you to feel confident in your decision to shop with us, and we give you a full month to decide if your new item is the perfect fit for your home. To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
2. How to Initiate a Return
To start a return, please contact us at contact@beachfee.com. Our email support team is available 24/7 and will guide you through the process. In your email, please include the following information to help us process your request as quickly as possible:
- Your Full Name
- Order Number
- The Item(s) You Wish to Return
- Reason for Return (e.g., wrong size, not as expected, damaged in transit)
- Photographs of the item if it arrived damaged or defective.
Once your return request is approved, we will send you instructions on how and where to send your package. Please do not send your item back to us without first requesting a return. Returns sent without prior authorisation will not be accepted.
3. Damages and Issues: What to Do If Your Item Arrives Damaged
We take great care in packaging our products to ensure they arrive in perfect condition. However, we understand that accidents can happen during transit. Please inspect your order upon receipt and contact us immediately at contact@beachfee.com if the item is defective, damaged, or if you received the wrong item. We will work with you to resolve the issue promptly, whether through a replacement or a full refund. To help us process your claim efficiently, please attach clear photographs of the damage to your email. This helps us file a claim with our shipping partner and ensures a smooth resolution for you.
4. The Return Shipping Process
Once your return is approved, you are responsible for securely packaging and shipping the item back to our facility. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during the return transit. The return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., you received a damaged or incorrect item). In such cases, we will provide you with a prepaid return label.
5. Refunds: The Process and Timeframe
Once we receive and inspect your returned item, we will notify you via email to let you know if your refund has been approved or rejected. The inspection process ensures that the item is in the condition described in your return request. If approved, your refund will be processed and automatically applied to your original payment method. Please allow up to 10 business days for the refund to appear on your statement, as processing times can vary between payment providers.
6. Exchanges: Finding the Perfect Fit
If you love your Beachfee product but need a different size, colour, or style, the fastest way to get what you want is to initiate a return for the item you have. Once the return is accepted, you can then make a separate purchase for the new item. This “return and re-purchase” method ensures that the item you want is in stock and shipped to you as quickly as possible without delays.
7. Non-Returnable Items
Please be aware of our policy regarding non-returnable items. The following items are generally not eligible for return:
- Personalized or Custom-Made Products: Items that have been specifically made to your specifications.
- Gift Cards: Digital and physical gift cards are non-returnable.
- Clearance or Sale Items: Products purchased at a significant discount are often final sale. If you have any questions about a specific sale item, please contact us before purchasing.
If you have any questions about whether a specific item is eligible for return, please don’t hesitate to reach out to us before making your purchase. Our customer support team is here to help.
8. Important Notes for All Returns
- Original Packaging: Please return items in their original packaging to protect them from damage during transit. If the original packaging is not available, please use a suitable, sturdy alternative.
- Proof of Purchase: Always include your original receipt or proof of purchase in the return package.
- Hygiene & Safety: For hygiene and safety reasons, we reserve the right to refuse a return if the item appears to have been used or is not in resalable condition. This is particularly important for items like mats, which are often used in high-traffic areas.
- Lost Returns: We are not responsible for returned items that are lost or damaged during transit. This is why we highly recommend using a trackable shipping service and insuring your package.
9. Our Commitment to Communication
We believe that great customer service is built on clear and timely communication. If you have any questions about a return or a refund, we encourage you to contact us.
- Email: contact@beachfee.com (Our dedicated email team is available 24/7 to provide detailed and prompt assistance).
- Phone & Live Chat: +44 7401 424794 (Our team is available from 9am to 5pm to answer any questions you may have).
Thank you for choosing Beachfee. We value your business and are committed to ensuring your experience with us is nothing short of excellent.